Terms and conditions

This page (together with the documents referred to in it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.doglistener.tv (our site) to you.  Please read these terms and conditions carefully before ordering any Products from our site.  You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

About us: We operate the website www.doglistener.tv. We are Hanne Grice, trading as Walk the Dog and our address is at 67 Miswell Lane, Tring, Hertfordshire HP23 4DR.

To purchase: To make a purchase; simply click onto the “add to cart” icon for your desired item.  Then confirm the quantity you require.  If you want to continue shopping, click onto the “continue shopping” tab and you will be re-directed to the product page.  When you are ready to check out, go into your basket and check your items, then click onto the “pay now” tab.  Then follow the instructions online.

Confirming your order: Please note that you will receive an email from PayPal acknowledging receipt of your order and payment made from your account.  This email does not mean that the order has been accepted, as all orders are subject to acceptance by us.  We will send you an order acknowledgement email detailing the Products you have ordered, but this is not an order confirmation or acceptance by us of your order.  Your order will only be accepted, and therefore the contract between us completed, once the Products have been despatched.  We will issue you with a confirmation of despatch (“Despatch Confirmation”) once your Products have been shipped.

Availability: If we are out of stock on any items you have ordered we will notify you and either suggest an alternative or issue you with a refund.

Delivery: Orders will be sent via Royal Mail First Class post.  Subject to us accepting your order, we always try to dispatch all orders within 2-5 days of the order date, however, we cannot guarantee that this will always be the case.

Your rights: You have the right to cancel your order at any time within seven (7) days, beginning on the day after you receive the Products.  In this case, you will receive a full refund of the price paid for the Products as per our refunds policy below.

To cancel your order, you must give notice to us in writing at: Walk the Dog – 67 Miswell Lane, Tring, Hertfordshire HP23 4DR or by emailing us at info@walk-the-dog.net.  You must also return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk.  You have a legal obligation to take reasonable care of the Products while they are in your possession – if you do not take reasonable care of them, we may have a right of action against you for compensation.

Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Despatch Confirmation.  This provision does not affect your other statutory rights as a consumer.

Prices: We make every effort to ensure that the prices displayed on our site are accurate.  However, we reserve the right to verify all prices before we process your order.

Returns and Refunds: We guarantee to refund the price of any item you are not completely happy with, together with any applicable delivery charges, provided you return it to us in a saleable condition within 14 days of receipt.  Customers are responsible for payment of postage for returned orders, unless they are faulty in which case we will refund any reasonable costs you incur in returning the item to us.

Questions or complaints: Please contact Walk the Dog on 01442 768 894 or via email at: info@walk-the-dog.net.

Your details: Please see our Privacy Policy which tells you what information we will hold on you and what we do with this information.  Click here for more information on our Privacy Policy

Limitation of liability: to the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your right to cancel under these terms.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms.

Nothing in these terms shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Notices: Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

Severance: Should any provision of this Agreement be held void, invalid, unenforceable, or illegal by a court of law, the remaining provisions shall remain valid and enforceable.

Law: These terms shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.