Behavioural consultation – dogs

Importance notice: Often problem behaviour can be caused by a physical issue. Please ensure your pet has been checked by your veterinary surgeon prior to a consultation and completes the referral form below which should then be sent to us at:

For veterinary surgeons – please click onto the document below to download the behaviour consultancy referral form.

BVBA-Referral-Form (1)

During COVID-19: Face to face consultations and video conferencing 

As a result of the current COVID-19 crisis, behaviour consultations will be delivered using video conferencing.  We often use this method for our overseas clients.  Video conferencing enables Hanne to see you and your dog in your natural home environment and avoids placing your dog under any stress.  We discuss your case and any questions, and give a probable diagnosis and recommended treatment plan.  See below for a snippet from a real case.

The consultation process:

We typically have a phone call to briefly discuss your case and confirm how the process works.  Then you will be sent a pre-assessment form which we ask you to complete and return a minimum of three working days before your first appointment.

Depending on the case, the first consultation meeting typically lasts around 2 hours, and follow-up appointments are usually around 1.5 hours.  If you are self-isolating with other members of the family, it is a good idea to have those members also around for this initial appointment, so everyone has an understanding of the presiding issue[s] and what they need to do.

Your pet’s daily routine, history and family’s expectations of your dog will be discussed and your pet’s behaviour observed via video conferencing, any video[s] filmed from owner’s digital devices and sent to Hanne, as well as during any face to face appointment (where appropriate).  Hanne will help you to understand why your dog is displaying unwanted behaviours and more importantly, how to deal with them.  An accurate diagnosis and treatment plan will be provided.  Full video, telephone and email back-up support will be available to you during the consultation process and up to six weeks following your last consultation appointment, so you have the support and coaching you need to ensure success.

While most dogs respond well to behaviour modification programmes after the initial consultation, some pets may need extra help.  That’s why the behaviour consultation process includes three consultation appointments as part of your treatment plan.

We recognise these are extremely challenging times for everyone.  That’s why we are offering 30% OFF our behavioural consultancy service so you can still get the help you need.  Video behavioural consultations will be charged at £190 (non-refundable), this includes:

  • preparation of your case file (approx. 3hrs)
  • initial email[s] and phone call to discuss your case (approx. 30mins) at first point of contact
  • video conference consultation appointments (x 3 sessions)
  • probable diagnosis and treatment plan pack (supplied in the initial consultation appointment)
  • back-up notes for each follow-on session (2 & 3)
  • advice and on-going coaching via email, videos, telephone / web conferencing between sessions if desired
  • mileage for each session (within an 8 mile radius) where face to face appointments are conducted post COVID-19
  • access to the latest articles from Hanne Grice including online blogs, downloadables, newsletters and more
  • early bird invitations to Hanne Grice’s behaviour and training workshops

Preferred payment method is via BACS transfer.  Please read our Terms & Conditions.

Please note:  Depending on the case, additional visits may be recommended and or required after our review at session 3.  These are charged at £40 for face to face (outdoors) sessions POST COVID-19, and £30 for video conferencing.

PRE-  & POST COVID-19: Face to face sessions are available where appropriate for clients located within the Three Counties area of: Hertfordshire, Buckinghamshire and Bedfordshire.  Mileage outside the 8 mile radius of Tring is charged at 0.45p per mile.   

Cancellations and no shows policy: 72 hours’ notice of Hanne Grice Training & Behaviour business hours is required if you need to cancel or change your appointment.  Our business hours are from 9am to 5pm Mondays to Fridays.  Failure to do so will result in you being charged 50% of the full fee.  This also applies for no show appointments.

Memberships include: Association of Pet Dog Trainers (APDT – USA no: 74193), The Pet Professional Guild (PPG no: 13175869), the Animal Behaviour Society (ABS), the Association for the Study of Animal Behaviour (ASAB), Animal Behavior Management Alliance (ABMA), British Veterinary Behaviour Association (BVBA), Victoria Stillwell Dog Training Academy (Mentor), Affiliate of the British Institute of Professional Dog Trainers (BIPDT), and Provisional Member of the Association of Pet Behaviour Counsellors (APBC).

Hanne holds a number of qualifications, including an MSc in Applied Animal Behaviour and Training (level 7) with Distinction, and is passionate about continued learning.

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Dog Listener Art Gallery

Pictures created by some of Hanne’s young client owners.