Behavioural consults – dogs

Behavioural consultancy is for owners that are experiencing problems with their dogs, such as:

  • Dog to dog aggression
  • Dog to human aggression
  • Resource guarding
  • Separation-anxiety related problems
  • Noise phobias
  • Destruction
  • Stereotypies
  • Excessive barking 

Importance notice: Often problem behaviour can be caused by a physical issue.  Please ensure your pet has been checked by your veterinary surgeon prior to a consultation and completes the referral form below which should then be sent to us at:

For veterinary surgeons – please click onto the document below to download the behaviour consultancy referral form.

Hanne Grice Vet Referral-Form

During COVID-19: Face to face consultations and video conferencing 

As a result of the current COVID-19 crisis, behaviour consultations will be delivered in accordance to social distancing measures.  We also provide consultancy via remote video conferencing – often used for our overseas clients.  Video conferencing enables Hanne to see you and your dog in your natural home environment and avoids placing your dog under any stress.  See below for a snippet from a real case.


The consultation process:

  • Typically a phone call to briefly discuss your case and confirm how the process works
  • You will be sent a pre-assessment form to be complete and returned at least three working days prior to the  first appointment
  • Depending on the case, the first consultation meeting typically lasts around 2 hours
  • Follow-up appointments are usually around 1.5 hours and spaced approximately every 10-14 days
  • If you are self-isolating then we will hold your appointments via video conferencing.  If you are not self-isolating then appointments can be in-person with other members of your household present so everyone is clear on what to do
  • Your pet’s daily routine, history and family’s expectations of your dog will be discussed
  • If you have any footage of your pet’s behaviour then this is observed and discussed
  • Hanne will help you to understand why your dog is displaying unwanted behaviours and, importantly, how to deal with them
  • An accurate diagnosis and treatment plan will be provided
  • Video, telephone and email back-up support will be available to you during the consultation process and up to six weeks following your last consultation appointment, so you have the support and coaching you need to ensure success

While most dogs respond well to behaviour modification programmes after the initial consultation, some pets may need extra help.  That’s why the behaviour consultation process includes three consultation appointments as part of your treatment plan.


  • Video behavioural consultancy is £270 (non-refundable).
  • In-person behavioural consultancy is £350 (non-refundable).

Payment for the behavioural consultation programme should be made upon booking to secure your appointments.

What’s included in the behavioural consultancy package?

The behavioural consultation process includes:

  • Preparation of your case file (approx. 3hrs)
  • Initial email[s] and phone call to discuss your case (approx. 30mins) at first point of contact
  • Video conference or in-person consultation appointments depending on which option you book (x 3 sessions)
  • Probable diagnosis and treatment plan pack (supplied in the initial consultation appointment)
  • Back-up notes for each follow-on session (2 & 3)
  • Advice and on-going coaching via email, videos, telephone / web conferencing between sessions if desired
  • Mileage for each session (within an 8 mile radius) where face to face appointments 
  • Access to the latest articles from Hanne Grice including online blogs, downloadables, newsletters and more
  • Early bird invitations to Hanne Grice’s behaviour and training workshops

Preferred payment method is via BACS transfer and payment is required upon booking.  Please read our Terms & Conditions.

Additional coaching:  Depending on the case, additional visits may be recommended and or required after our review at session 3.  These are charged at £55 per hour for face-to-face sessions plus mileage outside an 8 mile radius, or £45 per hour for video conferencing.

Mileage: Mileage outside the 8 mile radius of Tring is charged at 0.45p per mile.   

Cancellations and no shows policy: 72 hours’ notice of Hanne Grice Training & Behaviour business hours is required if you need to cancel or change your appointment.  Our business hours are from 9am to 5pm Mondays to Fridays.  Failure to do so will result in you being charged 50% of the full fee.  This also applies for no show appointments.

Memberships include: Association of Pet Dog Trainers (APDT – USA no: 74193), The Pet Professional Guild (PPG no: 13175869), the Animal Behaviour Society (ABS), the Association for the Study of Animal Behaviour (ASAB), Animal Behavior Management Alliance (ABMA), British Veterinary Behaviour Association (BVBA), Victoria Stillwell Dog Training Academy (Mentor), Kids Around Dogs (KAD) Approved Trainer, Affiliate of the British Institute of Professional Dog Trainers (BIPDT), Supporting Member of the International Association of Animal Behavior Consultants (IAABC), and Full Member of the Association of Pet Behaviour Counsellors (APBC).

Hanne holds a number of qualifications, including an MSc in Applied Animal Behaviour and Training (level 7) with Distinction, and is passionate about continued learning.

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Dog Listener Art Gallery

Pictures created by some of Hanne’s young client owners.